Questions and answers
Starting counseling can feel like a big step. Here are answers to the questions people ask us most.
Getting started
What happens in the free consultation?
It is a confidential conversation. You tell us what is going on, ask any questions you have, and we explain how we work and which service might fit. You can then decide whether to continue.
Do I need a referral?
No. You can contact us directly by phone, WhatsApp, email or through our booking page.
Can I attend sessions online?
Yes. Confidential consultations are available in person at our Nakuru office or online.
How do I know your counselors are qualified?
Our counselors are registered with the Counselors and Psychologists (C&P) Board. You can read each counselor's qualifications on their profile, and you can also verify registration with the Board.
Sessions and fees
How many sessions will I need?
It depends on you and what you are working through. Together we agree a plan, and we review how it is going as we move forward. Every plan is tailored to the person or organization.
How long are sessions and how often do we meet?
We will confirm session length and scheduling with you when you book, so that it fits your life.
What do sessions cost?
Ask us about fees and payment options when you book your free consultation. We will answer plainly before you commit to any sessions.
Can you prescribe medication?
No. Our counselors provide counseling, not medication. When a case calls for medical or psychiatric care, we work alongside psychiatrists and other professionals.
Privacy
Is what I tell you confidential?
Yes. What you share in counseling is kept confidential. The usual limits apply: we may need to share information if the law requires it, or if there is a serious risk to your safety or someone else's. We will explain this to you at the start. Read more on our confidentiality and privacy page.
Who sees the details I send through this website?
Only the people at Gapra Wellness Centre who need them to reply to you. We do not sell or share your details for marketing.
Children, families and organizations
Do you work with children and teenagers?
Yes. We offer child and adolescent counseling, and we will talk with parents or guardians about how they will be involved while respecting a young person's privacy.
Can my company or school work with you?
Yes. We offer workplace counseling, school counseling, life skills workshops and development and training programs. See programs for organizations.
In a crisis
What if I need help right now?
Gapra Wellness Centre is not an emergency service. If you or someone else is in immediate danger, call 999 or 112. For emotional support at any hour, call the Kenya Red Cross on 1199. See all urgent help lines.
Still have a question? Message us on WhatsApp, email info@gaprawellnesscentre.org, or use the contact form.
Ready to take the first step?
Confidential consultations are available in person in Nakuru or online.