Confidentiality and privacy

Confidentiality in counseling

What you share with your counselor is private. We do not discuss your sessions with anyone else without your permission.

There are limits, which we explain at the start of counseling. We may need to share information if the law requires it, or if there is a serious risk of harm to you or to someone else. Where possible, we will tell you first. If we work together with a psychiatrist or another professional, we will agree with you what is shared.

For children and teenagers, we talk with parents or guardians about how privacy will work before sessions begin.

What this website collects

• Messages and forms. If you use a form, we receive the details you type, such as your name, phone number, email address and message.
• Booking. Our booking calendar is provided by Google. What you enter there is handled by Google as well as by us.
• Maps. Our contact page can show a Google map. Google may collect information when the map loads.
• WhatsApp, phone and email. If you contact us this way, we see your number or address and what you send.

Please avoid putting sensitive details, such as a detailed account of your situation, in a form or email. We would rather hear that from you in a confidential consultation.

How we use your information

We use your details only to reply to you, to arrange and provide our services, and to keep the records the law requires. We do not sell your information, and we do not use it for third-party advertising.

Keeping it safe

We limit access to people at Gapra Wellness Centre who need your information to help you, and we keep it only as long as we need it.

Your rights

Under Kenya's Data Protection Act, 2019, you have the right to ask what information we hold about you, to ask us to correct it, to object to how we use it, and to ask us to delete it where the law allows. To make a request, email info@gaprawellnesscentre.org. If you are not satisfied with our response, you can contact the Office of the Data Protection Commissioner.

Questions

If you have questions about this page, write to us at info@gaprawellnesscentre.org or call +254 788 544 695.